Terms and conditions
AGO Knives, a French manufacturer of exceptional knives, is committed to providing high-quality collector's knives. Each piece is carefully crafted using cutting-edge technologies, making them unique and valuable for collectors and knife enthusiasts.
Sales Terms and Conditions
Article 1 - Scope
These general terms and conditions of sale (hereinafter referred to as the "General Conditions") govern the relationship between AGO Knives, a company registered under number 97968473500017, and its customers for the online sale of knives. Any purchase of products made on the AGO Knives website implies the customer's unconditional acceptance of these General Conditions.
Article 2 - Order and Availability
2.1. The products offered for sale are those listed on the AGO Knives website at the time of the customer's website visit. The essential characteristics of the products are presented on the AGO Knives website.
2.2. Product orders are made through the AGO Knives website. Contractual information is presented in French and will be confirmed no later than at the time of delivery.
2.3. Product availability is indicated on the AGO Knives website. In case of temporary or permanent unavailability of a product, AGO Knives undertakes to inform the customer as soon as possible.
Article 3 - Prices
3.1. The prices of the products are indicated in euros, all taxes included, and are excluding delivery charges. Delivery charges will be indicated before the final validation of the order by the customer.
3.2. The prices of the products may be modified at any time by AGO Knives without affecting current orders.
Article 4 - Payment
4.1. Payment for products is made online by credit card or by any other means offered on the AGO Knives website.
4.2. Payment is made at the time of order validation.
Article 5 - Delivery
5.1. Products are delivered to the address provided by the customer when placing the order. AGO Knives cannot be held responsible for delivery delays due to force majeure or unforeseen circumstances.
5.2. Delivery times are indicated on the AGO Knives website and vary depending on the destination. The customer is required to check the condition of the products delivered upon receipt and to immediately report any damage or anomaly to AGO Knives.
Article 6 - Warranty
6.1. Products sold by AGO Knives are guaranteed against any lack of conformity and hidden defects for a period of 48 months.
6.2. In case of lack of conformity or hidden defect, the customer may choose between repairing or replacing the product, subject to availability. If repair or replacement is impossible, the customer may return the product and receive a refund or keep the product and receive a partial refund.
6.3. Any claim must be made in writing to AGO Knives within 14 days following the delivery date.
Article 7 - Withdrawal and Refund
7.1. In accordance with applicable law, the customer has a period of 14 clear days to exercise their right of withdrawal without having to justify reasons or pay penalties, from the receipt of the products.
7.2. To exercise their right of withdrawal, the customer must inform AGO Knives in writing (by mail or email) of their decision to withdraw.
7.3. The returned products must be in their original condition and complete (packaging, accessories, instructions, etc.). Return costs are borne by the customer.
7.4. AGO Knives undertakes to refund the customer within a maximum period of 14 days from the receipt of the returned product. The refund will be made by bank transfer or credited to the customer's account.
Article 8 - Intellectual Property
8.1. The trademarks, logos, designs, photographs, texts, comments, illustrations, and images displayed on the AGO Knives website are protected by industrial and/or intellectual property rights.
8.2. Any total or partial reproduction of this website is strictly prohibited without the written authorization of AGO Knives.
Article 9 - Liability
9.1. AGO Knives cannot be held responsible for damages resulting from the misuse of the products.
9.2. AGO Knives cannot be held responsible for damages caused to a third party or property during the use of the products.
9.3. AGO Knives cannot be held responsible for loss of profits or business opportunities.
Article 10 - Personal Data
10.1. AGO Knives undertakes to respect the confidentiality of the customer's personal data in accordance with applicable laws on the protection of personal data.
10.2. The information provided by the customer is necessary for the processing of their order and to enhance the quality of service offered by AGO Knives.
10.3. The customer can access, correct, and delete their personal data at any time by contacting AGO Knives.
Article 11 - Applicable Law and Jurisdiction
11.1. These general terms and conditions of sale are subject to French law.
11.2. In case of dispute, the French courts shall have sole jurisdiction.
Article 12 - Modification of the General Terms and Conditions of Sale
12.1. AGO Knives reserves the right to modify these general terms and conditions of sale at any time.
12.2. The applicable general terms and conditions of sale are those in force at the time of the order.
Article 13 - Acceptance of the General Terms and Conditions of Sale
13.1. The customer declares having read these general terms and conditions of sale and accepted them by ticking the box provided for this purpose before validating their order.
These general terms and conditions of sale were last updated on 05/13/2024.